partypoputah@gmail.com
435-340-1200
Frequently Asked Questions
PAYMENT & BOOKING
Q: How do I book my event?
A: You can book by filling out our quote form, messaging us on Instagram, or emailing us. A 50% deposit is required to reserve your date.
Q: When is the final payment due?
A: Your remaining balance is due 48 hours before your event.
Q: What forms of payment do you accept?
A: We accept Venmo, PayPal, and credit/debit cards. Cash is also accepted for final balances (paid early).
PACKAGES & CUSTOMIZATION
Q: Can I customize my party package?
A: Absolutely! All packages are customizable. You can add or remove services to fit your event needs and budget.
Q: How far in advance should I book?
A: We recommend booking at least 2–4 weeks in advance. For custom cakes, characters, or large events, 4+ weeks is ideal.
Q: Do you offer themed parties like Bluey or Frozen?
A: Yes! We offer custom themes including popular characters. Add-ons like cardboard cutouts, favor bags, and backdrops are available.
CAKES & FAVOR BAGS
Q: Can you provide a cake and treats?
A: Yes! We partner with Cakes by Ms. B for custom cakes, cupcakes, and cookies.
Q: What comes in a favor bag?
A: We offer basic and premium bags for both kids and adults. They’re themed to match your party and priced per guest.
LOGISTICS & SETUP
Q: Do you deliver and set up?
A: Yes — full setup and takedown are included in most packages, except Mini Pop. We’ll handle it all so you don’t have to.
Q: What if the weather is bad?
A: We highly recommend having a backup indoor space. Party Pop is not responsible for weather-related damages to outdoor setups.
Q: How early do you arrive for setup?
A: Typically 1.5 to 2 hours before the event. We’ll confirm timing based on your setup needs.
PHOTOS & SOCIAL MEDIA
Q: Will you take photos of the setup?
A: Yes! We photograph each setup for our portfolio. You can also add a photography session to capture party moments.
Q: Will my photos be shared online?
A: Only if you give us permission. You’ll have a chance to opt in or out during booking.
TRAVEL FEES
Q: Do you charge travel fees?
A: Complimentary delivery and setup within Saratoga Springs. Events outside Saratoga Springs may be subject to a travel fee based on distance and event transportation needs. Any applicable travel fee will be included in your custom proposal.
Party Pop Policy Page
View our full Party Pop Policy Page for infomation on deposits, cancellations, photo consent, and more.
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